MCLEAN, Va. - Hilton Garden Inn, Hilton Worldwide's (NYSE: HLT) upscale global brand of hotels, is pleased to announce North American winner, Hilton Garden Inn Durham/University Medical Center, NC, and international winner Hilton Garden Inn Kirov, Russia, who took top honors with the Connie Pride Hotel of the Year Awards. This impressive distinction is only presented to two outstanding properties each year out of 665 hotels worldwide for their remarkable achievements. The brand also recognized nearly 60 additional hotels and individuals for their contributions and successes as best in class performers.
The prestigious Connie Award, named after Hilton Worldwide's founder Conrad Hilton, is awarded based on three key components: quality assurance audits measuring cleanliness, condition and brand standards, customer satisfaction scores rating staff service and the quality of the hotel's physical accommodations. The winners represent the highest scores in the brand system in all of these categories.
"Congratulations to all of our brand winners on this well-deserved honor," said John Greenleaf, global head, Hilton Garden Inn. "These awards acknowledge those hotels and individuals that have excelled as leaders in customer satisfaction and continually raise the bar on standards of service for which the Hilton Garden Inn brand is known. This recognition also honors their commitment to excellence by delivering a quality guest experience, actively engaging team members and building positive relationships within their communities."
2015 Pride Awards were presented to Hilton Garden Inn Findlay located in Ohio, Hilton Garden Inn Mobile East Bay/Daphne in Alabama and Hilton Garden Inn Krasnodar, Russia, in honor of being recognized as the second and third highest ranking properties across the brand's portfolio in the areas of quality, customer satisfaction and cleanliness as well as exemplary efforts in hotel operations.
Additional winners included Abigail Flynn of Hilton Garden Inn Durham/University Medical Center, NC, and Chad Patterson of Hilton Garden Inn Florence, SC, who received The Barbara Bejan General Manager of the Year award, and Director of Sales of the Year, Christina Bell of Hilton Garden Inn Ann Arbor, MI, and Traci Kessler of Hilton Garden Inn Durham/University Medical Center, NC. These individuals were recognized for their outstanding performance, leadership and passionate dedication to the brand.
Other top brand recognition awards included:
- You Can Count on Us Community Relations Award - Hilton Garden Inn Durham/University Medical Center, NC. Hotel recognized with the most community service hours and team participation in Global Month of Service.
- HHonors Loyalty Award - Hilton Garden Inn Durham/University Medical Center, NC. Hotel received highest overall loyalty score by HHonors members based on the measurement of the brand's satisfaction and loyalty tracking system.
- Digital Check-in Award- Hilton Garden Inn Gulfport, MS. Digital Check-in is available to HHonors members and allows guests to select their room and have an expedited check-in experience. Hotel received the highest overall cumulative Digital Check-in score.
For a complete list of 2015 award winners, please visit the Hilton Garden Inn Media Center.
Director, Brand Public Relations, Hilton Worldwide
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Manager, Brand Public Relations Hilton Worldwide
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About Hilton Garden Inn
The award-winning Hilton Garden Inn hotel brand provides guests with upscale accommodations and modern amenities needed for a successful and comfortable experience for both business and leisure guests. The Hilton Garden Inn Promise is to make guests’ stay better and brighter. Guaranteed. Team Members operating at more than 700 hotels around the world are committed to guaranteeing today’s busy travelers have a hospitality experience that includes luxurious, yet affordable accommodations. Hilton Garden Inn is part of Hilton Honors, the award-winning guest-loyalty program for Hilton’s 14 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. For more information about Hilton Garden Inn, visit www.hgi.com or news.hgi.com or connect on social media at Facebook, Twitter, YouTube, and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 4,900 properties with over 800,000 rooms in 104 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.